Handmade

Shipping & Returns

Shipping method:

 

Which country? How much for shipping?

 

  1. We accept to ship international. We ship to EVERY country.
  2. You could see shipping quotation before you checkout the items. To get shipping quotation, please create an account on our website. Add product on your shopping cart to see shipping quotation

 

Who will ship my order?

 

  1. We will ship your order via international postal office system. Our company workshop and office locate in HoChiMinh City - VietNam. We do business with HoChiMinh City Postal Office (HCMC PO) company. HCMC PO do cooperation with USPS on USA and another postal company on another country.
  2. You could learn about their company and learn how to track the order with their system on this link:

http://support.kimson.vn/index.php?/Knowledgebase/Article/View/4/0/how-to-track-your-order

  •  We could ship your order via FedEx, TNT Express, DHL, UPS. Please contact us to get quotation.

 How much time does it take?

  1. HCMC PO: It will take 2-3 weeks to ship via international postal office system. We recommend to use this shipping company because 90 Percent of our product was shipped by this company. It is cheapest shipping method.
  2. FedEx, TNT Express, DHL, UPS: It will take some days only (3-4 days) but it is very expensive!

 Return Method:

  1. You may return most undamaged items purchased at KIMSON Handicraft within 4 weeks of the original delivery. We will pay the return shipping costs if the product is defective or the return is a result of our error. No returns will be accepted after 4 weeks. We will credit you in the same manner as your original payment within 1 month of receiving the returned item.

Ship authorized returns to the following address:

Mr. Vu Kim Son
KIMSON Handicraft
140/16 Dao Su Tich Street, Ward 3, Phuoc Kieng
NhaBe, HoChiMinh City, 70000
Vietnam
Phone: +84-983-0389-39
Fax: +84-08-37817179
Email: Support@KimSon.Vn

Please always ship return order as samples or gifts for us. Value of parcel is only 10 US-Dollar. We will have trouble with custom when you ship over 40 US-Dollar parcel.

 For questions regarding our return policy please contact us at Support@KimSon.Vn or

Phone: +84-983-0389-39
Fax: +84-08-37817179

Warranty Policy :

 

Grips:

  • We offers a 30-day money back guarantee on the purchase of our grips. If the grips do not meet your satisfaction, or do not fit correctly to your model handgun, the grips may be returned.
  • We offers 60-day for polish your grips free (Include Smooth and Texture grips). You need to pay postage fee only.
  • All of grips items made of water buffalo /cow horn , bone only.

Handicraft :

  • We offers 60-day for polish your handicraft items free. You need to pay postage fee only.
  • All of handicraft items made of water buffalo /cow horn , bone only. No imitation, no polymer - we refund your order if we don't use real horn/bone.

Update: 07-September-2011

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